Shipping policy
PAWCASSO SHIPPING AND DELIVERY POLICY
SECTION 1 - INTRODUCTION
1.1 This Delivery Policy ("Delivery Policy") is only valid for products purchased from Pawcasso.
1.2 This Delivery Policy has been developed to ensure the accurate and secure delivery of all purchases according to the customer's delivery needs.
1.3 This Delivery Policy forms part of the agreement between Pawcasso and its customers. This Delivery Policy should be read together with the website Terms and Conditions (if applicable).
SECTION 2 - SHIPPING AND DELIVERY PROCEDURE
2.1 Once an order has been received and confirmed, no changes to the specified address and/or delivery option will be accepted, unless specifically acknowledged as being accepted by us.
2.2 After payment has been made, the customer will receive a tracking number and link when orders are ready, which they can use to track the delivery.
2.3 Orders will be delivered between 8am-5pm on weekdays.
2.4 It is the sole responsibility of the the customer to ensure that someone is available to receive the order once it has reached the delivery address.
2.5 If no one is present at the address when the delivery is attempted, the products will be retained and a new arrangement, at no additional cost, may be made to deliver the order.
2.6 The person receiving the order is required to sign a delivery note as proof that the order has been delivered.
2.7 Before signing the delivery note, the person receiving is required to check the contents of the order received against the delivery note to ensure that the products are not damaged or missing any products.
2.8 Once the person has signed and agreed that the order is correct, undamaged and in good condition, the customer will not have a claim for any incomplete/ missing orders.
2.9 If an order arrives damaged or is incorrect, the customer can follow our returns procedure and a replacement will be arranged.
SECTION 3 - DELIVERY AREAS
3.1 We deliver within South Africa.
3.2 Customers are required to provide their physical address for delivery and contact details before completing their purchase. Products will be delivered to the physical address specified by the customer.
SECTION 4 - DELIVERY AND SHIPPING FEES
4.1 Delivery fees are shown and calculated on checkout, according to the size of the basket and the location of the delivery address.
4.2 Orders over R999 qualify for free shipping nationwide using The Courier Guy's Standard Eco option.
4.3 For all orders under R999, the delivery fee is R99 for Standard delivery.
4.4 Express Overnight delivery options are available at R149.
SECTION 5 - DELIVERY METHODS
5.1 Orders will be delivered using The Courier Guy, a reputable local courier partner of Pawcasso.
SECTION 6 - DELIVERY TIME FRAME
6.1 Without considering or being affected by external factors, local orders within South Africa will be delivered to the customer within 6 hours for Digital high-resolution orders once preview (s) are approved by customers and within 2-3 working days for print products (Framed Posters, Posters and Canvas prints) after the digital preview has been received and confirmed by customers.
6.2 An express delivery service is available for customers who would like to receive their orders faster than the time frame mentioned in clause 6.1.
6.3 The customer will be charged an additional fee for the express delivery service.
SECTION 7 - DISCLAIMER
7.1 We shall take all reasonable efforts to accurately reflect the products, purchase price and delivery charges of products on the website. However, should there be any errors of whatsoever nature on the website (which are not due to our fault), we shall not be liable to make good on a transaction based on any error, apart from refunding any monies paid by the customer to the us.
7.2 We will not be liable if delivery does not occur within the time frame mentioned in this Delivery Policy and cannot be liable for any loss occasioned by the delay in delivery.