Refund policy
PAWCASSO RETURNS ANDÂ REFUND POLICY
SECTION 1 - CIRCUMSTANCES IN WHICH RETURNS AND/OR EXCHANGES ARE ALLOWED
1.1 We permit returns and/or exchanges in the following instances:
1.1.1 The incorrect product has been delivered to you.
1.1.2 The product delivered to you is damaged or defective.
1.1.3 The product has the incorrect size or specifications.
SECTION 2 - WHEN A RETURN AND/OR EXCHANGE NEEDS TO BE INITIATED
2.1 Returns and/or exchanges need to be initiated within five days of delivery of the product having been delivered to you.
SECTIONÂ 3 - THE CHOICES YOU HAVE UPON RETURNING THE PRODUCT
3.1 When a product is returned to us you can:
3.1.1 Have your account credited.
3.1.2 Have the amount refunded to you.
3.1.3 Have the product replaced/exchanged.
SECTIONÂ 4 - HOW A RETURN AND/OR EXCHANGE IS INITIATED
4.1 All returns and/or exchanges shall be initiated by means of an email sent to hello@pawcasso.co.za setting out:
4.1.1 the reason for the return.
4.1.2 whether you would like the account credited or refunded or replaced/exchanged.
4.1.3 whether you would like the product collected from you or delivered to us.
4.1.4 if you would like the product to be collected, the address from where the product needs to be collected from.
SECTIONÂ 5 - CONDITION OF THE PRODUCT RETURNED
5.1 In returning the product to us, the following shall apply. The product needs to be:
5.1.1 Undamaged.
5.1.2 In the original packaging.
5.1.3 Packaged and wrapped correctly and safely by you.
SECTIONÂ 6Â - MANNER OF RETURN
6.1 Depending on your preference we may either collect the product from you, or you may ship/return the product to our offices at the following address:
Pawcasso
1st Floor, Block B, North Park
Black River Park, 2 Fir Street
Observatory, Cape Town
Western Cape, 7925Â
Pawcasso
1st Floor, Block B, North Park
Black River Park, 2 Fir Street
Observatory, Cape Town
Western Cape, 7925Â
SECTIONÂ 7Â - WHAT WILL HAPPEN ONCE A PRODUCT IS RETURNED
7.1 Once returned, and subject to a product inspection, your account with us will be credited or refunded or replaced, as per your preference.
SECTIONÂ 8Â - PRODUCT AND DAMAGE INSPECTION
8.1 Once returned, and prior to accepting such return, we will be permitted to inspect the product.
8.2 Should the product in our reasonable discretion not be suited to be returned, we shall not be obliged to accept such return.
SECTIONÂ 9Â - EXCLUDED PRODUCTS
9.1 The following product(s) shall be excluded entirely from the above returned policy:
9.1.1 Digital high-resolution Portrait artwork cannot be refunded once the order has been completed and sent electronically via email.
REFUNDS AND RETURNS
We will notify you once weâve received your return request, and let you know if the refund was approved or not. If approved, youâll be refunded on your original payment method unless otherwise stated in your return options. Please remember it can take some time for your bank or credit card company to process and post the refund too.